Legal & Regulatory

Legal & Regulatory Information

Authorisations

Ivy Legal Limited is a private limited company registered in England with company registration number 8408137. Our registered office is 3rd floor, 26 Finsbury Square, London EC2A 1DS.

The term “partner” when applied to a member of staff means a director and shareholder of Ivy Legal Limited. A list of the partners and their professional qualifications can be inspected at the registered office.

Ivy Legal Limited is registered for VAT purposes with VAT registration number 156 6368 81.

Ivy Legal Limited is registered as a data controller with the Information Commissioner.


Ivy Legal Limited is authorised and regulated by the Solicitors Regulation Authority, whose rules can be accessed at https://www.sra.org.uk/solicitors/standards-regulations/code-conduct-solicitors/. The firm’s SRA registration number is 596645.

Insurance

Our professional indemnity insurer is Travelers.

Details of our insurance are available on request.

Anti-Bribery

Ivy Legal is committed to the prevention, deterrence and detection of bribery and corruption and takes the risks of such activity very seriously. Although we believe that the risk to our firm is minimal, we have taken a number of steps to guard against the possibility of bribery and corruption, taking into account the Bribery Act 2010 and guidance from the Law Society and the Ministry of Justice. This includes the implementation of a
comprehensive anti-bribery policy which all partners, employees, agents and service providers are expected to act in accordance with.

We will actively investigate all suspected breaches of our anti-bribery policy and, where appropriate, invoke disciplinary action. All suppliers, contractors and service providers of the firm are notified by letter or email of the existence of our policy and the firm's expectations that services will be carried out in compliance with the Bribery Act 2010. 

Further checks and specific anti-bribery obligations are imposed on any suppliers who are considered to represent a material risk. We hold regular training sessions to ensure all our partners and staff are aware of our anti-bribery policy and of their obligations under the Bribery Act 2010.

Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.


In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure and use this form to bring your complaint to our attention. Making a complaint will not affect how we handle your case.


If we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact Details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ



What do do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.



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